What is Just Ducky's return policy?
If for any reason you are not satisfied with an item you receive from the Just Ducky online boutique, we will be happy to issue a return or exchange, within 30 days of purchase, provided that the item is still in its original packaging and has not been worn or washed. Just Ducky items purchased from our online boutique must be returned with their original tags and packaging. For your convenience, a returns & exchanges form is included with every shipment. If you have lost or misplaced the form, email us at firstname.lastname@example.org and we’ll send you a new form.
When filling out the returns & exchanges form, please include:
- the name of the person who was billed for the item
- the order number
- the item number and description
- the reason for the return
If you would like to exchange the item for another Just Ducky item, fill in the appropriate section to describe the new item you would like to have shipped to you. Make sure to provide an updated or alternate address, if necessary. If the new item is of greater value, include payment information for the difference. (Just Ducky accepts payment by Visa, Mastercard, Amex, or Discover.) Be sure to include this form inside the package you ship back to us.
Mail your packages to:
10 All Souls Crescent
Asheville, NC 28803
For your protection, we recommend that you return all items via a traceable carrier and method such as USPS, UPS, or FedEx. Just Ducky is not responsible for packages lost or not received if a tracking number is not provided. You are responsible for prepaying your return shipment; Just Ducky will not accept C.O.D. deliveries.
Once your return shipment is received at Just Ducky, allow 24 hours for us to ship you a replacement item or 2-3 weeks to credit the correct amount to your credit card. (Payments will be refunded less shipping costs.) If you are exchanging an item, it will be shipped to you via standard ground delivery. We will process the shipment within 24 hours. If you need your item shipped quicker, give us a call and we’ll work with you to make sure you receive your item when you need it.